The Story Behind LowCost-Webspace

LowCost-Webspace is a small friendly independent company born out of the frustration of broken promises, poor service and a general lack of interest in our needs from the various companies we had our sites hosted with. During our time of hosting our sites with various hosting companies, we found that they all had one thing in common – a severe lack of interest is us, their customers. All they were really worried about was ensuring that we paid them on time. And yes, we realize that they were running a business, and having bills paid on time is an important part of that business. However, the single most important part of running a business is ensuring customers are happy with the service you provide! What we discovered was support was extremely difficult to get and any replies we did receive,

were not fully explained were totally unconnected to what we had asked. Only responded to part of the problem resulting in a resubmission being necessary to obtain further answers. resubmitted tickets being answered by someone else who would ask us to supply information which had already been supplied previously.

The end result was that problems were regularly left unanswered for days at a time. We could not get to talk to anyone to resolve things quickly. It was always “send a ticket and wait up to 24 hours for a reply”. When the reply was not sufficient, “resubmit the ticket and wait up to 24 hours” and so it went on. This is not the best solution when you are in the middle of an advertising campaign and your site is not functioning as it should. The potential loss of customers and sales is huge! Finally, enough was enough. LowCost-Webspace was born when my partner and I decided to start as resellers in order to try to give our friends the benefit of our experience. We were determined to offer cheap site hosting with high quality support. However, we quickly discovered that even as a reseller, the main hosting companies were not really interested in their clients and were mainly concerned with overselling their resources to as many people as possible rather than actually looking after the interest of their clients. Due to the lack of support and consistent problems with web site down times caused by too many clients on the server, we decided it was time to get our own dedicated server and become independent. As we were still quite new to hosting we invested in the best Server Management team available and had them do the initial setting up of the server for us. As soon as it was ready we moved all our clients over to the new server and dumped the company that we were reselling for. This now gives us the ability to actually be able to offer cheap site hosting and to respond very quickly to our clients when they need us rather than 24 hours too late. We had already decided that communication with our clients was our first priority. With a huge learning curve and a lot of help from a great server management team, we are now normally able to respond to emergencies for our clients far quicker than most of the companies we have experienced in the past. Bill Brown aka Bjantiques

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